As a family run business, the wellbeing of our team is and has always been paramount. Our priority right now is making sure that our team is safe and that we are able to service all of our clients as usual. We understand that this is an incredibly worrying time, and we wanted to take a moment to assure you that we’re following the advice from the Government, NHS, and World Health Organisation. Things are changing daily and weekly, but here’s a little update from us.
All our team were sent home on Tuesday and by lunchtime, we were all set up and working from home.
We are still taking phone calls as usual on our normal number and Ashleigh is able to help just the same as before. The only difference at the moment is that the person that you need to speak to will have to call you back, which in most cases is straight away.
Emails and all cloud based platforms are still working as usual, so, for example, the process of uploading receipts to ReceiptBank is working as usual. Access to Xero has not been affected.
It has been fantastic to see just how resilient we are as a team, and it really does prove that as a team we can do anything. We are using Teams and WhatsApp to communicate throughout the day as well as scheduling in a team catch up every few days by video call.
Updates to help your business
At the moment, we are all obviously waiting for the daily 5pm update from the Government, and we will try to get something out as soon as possible when the updates are there. These will be posted on our social channels (Facebook, Instagram, and LinkedIn). In between updates, we are of course here to help guide you through this minefield as best as we can.
We hope that whilst everyone’s situation is different, you are able to focus on the positives, no matter how small, and know that this will come to an end.
Stay safe and look after one another.
Caroline and Dan.